Privacy Policy

This Privacy Policy regulates the process of collecting, storing, protecting, and processing personal information of guests and users of the Edelweiss Hotel website in Polyana. We prioritize the security of your confidential information.

Personal data processing is performed strictly in accordance with the Law of Ukraine 'On Personal Data Protection' No. 2297-VI and EU General Data Protection Regulation (GDPR) standards.

We collect information provided voluntarily during room reservation, contact form inquiry submission, or online assistance requests:

• Contact Information: First name, last name, phone number, and email address for booking confirmation.
• Stay & Reservation Details: Selected room category, check-in and check-out dates, number of guests, and special requests.
• Technical Log Data: IP address, browser type, language preferences, and essential session cookies for secure website operation.

Your personal data is processed solely for fulfilling reservation requests, issuing booking vouchers, sending status notifications via Email/Viber, and organizing additional guest services.

Our platform uses small technical files (Cookies) to maintain language choices (EN/UK), preserve booking widget session inputs, and monitor site stability. You can adjust cookie retention rules in your browser preferences at any time.

According to applicable data protection laws and GDPR principles, every guest possesses full rights to:

• Request full transparency regarding stored personal data categories.
• Request instant updating, correction, or deletion of personal data.
• Revoke consent for personal data processing at any time.