Privacy Policy

This Privacy Policy defines the procedures for obtaining, storing, processing, and protecting personal data of users of the Edelweiss Hotel website in Polyana. We hold your privacy with maximum responsibility.

Data processing strictly adheres to the Law of Ukraine 'On Personal Data Protection' No. 2297-VI and EU General Data Protection Regulation (GDPR) standards.

We collect information provided directly when booking room accommodations, submitting contact forms, or subscribing to news:

• Contact Information: First name, last name, phone number, and email address.
• Stay & Reservation Details: Selected room type, arrival & departure dates, number of guests, and special accommodation requests.
• Technical Log Data: IP address, browser type, device language, and functional session cookies for secure navigation.

Your data is used strictly for fulfilling room booking contracts, sending instant reservation updates via Email or Viber, and providing 5-star hospitality service.

Our website uses small text files (Cookies) to save chosen language preferences (EN/UK), maintain room booking session states, and monitor website load stability. You can disable cookies in your web browser settings at any time.

According to applicable privacy laws, every Guest has the full right to:

• Request information about stored personal data categories.
• Request correction or deletion of personal data from hotel databases.
• Withdraw consent to personal data processing at any time.